Working at Avento

Our mission

Avento stands for the next generation of customer support.

We combine automation, AI and human communication to create a service that strengthens brands and inspires customers. For us, it's not about processing tickets – it's about understanding, improving and rethinking processes. If you question things and seek responsibility, you'll fit right in with us.

How we work

Avento is digital, flexible and focused.

We work remotely – connected via modern tools, with clear communication and genuine creative freedom.

We welcome any idea that improves efficiency or customer experience. No rigid systems, no bureaucracy – just results that count.

Our everyday work:

• Working with tools such as Gorgias, Shopify and Certainly.io.

• Clear processes, short decision-making paths.

• Focus on personal responsibility instead of micromanagement.

What sets us apart

We are a team of strategists, support specialists and automation professionals who share the same drive: to make support easier, faster and more effective. To do this, we need people who think for themselves – not just follow along.

Our values:

• Speed: We act before others react.

• Transparency: Honest communication, both internally and externally.

• Growth: We are constantly learning, improving and developing.

Why Avento?

Because here you have the space to do things differently.

Because you work with modern technologies – but always with a human touch. And because you work in an environment that is based on trust and performance, not titles.

We are growing rapidly, working in partnership with brands from all over Europe and actively shaping the digital commerce of tomorrow.