Premium Chat-Agent

Automation that really works

A chat agent is more than just a digital assistant – when used correctly, it reduces enquiries, improves customer satisfaction and saves time.

With the Avento Premium Chat Agent (powered by Certainly), you benefit from:

• Fast implementation in just 72 hours

• Up to 64% fewer manual tickets

• Seamless integration into your helpdesk system (e.g. Gorgias, Zendesk, Shopify, Freshdesk)

• Ongoing maintenance and optimisation so that the agent grows with your business

Premium Chat-Agent

Integration takes place in close cooperation with the developers at Certainly – our partnership and experience ensure seamless implementation. We integrate the agent directly into your website and train it using your data: language, tone and brand identity are integrated so that the agent acts like a real employee. After double authorisation, it can access your backend and change, cancel or reissue orders, or check shipments. More complex cases are automatically transferred to your team – the agent creates a ticket in the background for this purpose. This allows you to combine the best of both worlds: answers in seconds and the expertise of real service employees.

The Avento chat agent remains flexibly customisable and can be expanded at any time according to your requirements.

How our premium chat agent works

Would you like to find out how the Avento Premium Chat Agent can reduce your support workload and drive your growth?

Arrange a no-obligation consultation – we will show you how intelligent automation creates real added value.

Let your support work for you